Service Cancellation & Termination Policy
We want you to be completely satisfied with our services. Here is our clear and fair service cancellation and refund policy.
Effective Date: October 01, 2025
1 Introduction
This Service Cancellation & Termination Policy explains how cancellations, terminations, and refunds are handled by SaluteHost Private Limited. We aim to act in good faith and with complete transparency. All customers and accounts are governed by this policy.
2 Scope of Services
This policy applies to all products and services provided by SaluteHost, including:
3 Cancellation by Customer
To cancel an active service, you must submit a formal cancellation request directly from your Client Dashboard or by contacting support.
⚠️ Important Note on Refunds:
Submitting a cancellation request does not automatically entitle you to a refund. Refund eligibility is governed by the Money-Back Guarantee and specific product terms below.
Required Information for Cancellation:
- Customer name and registered email address
- Service name, domain name, or invoice number
- Reason for service cancellation
4 Termination by SaluteHost
We reserve the right to suspend or terminate services under the following circumstances:
- Material breach of our Terms of Service (unresolved within 7 days of notice)
- Non-payment or overdue invoice balances beyond grace periods
- Abusive behavior, malware distribution, phishing, or server resource exhaustion
5 Money-Back Guarantee & Refunds
5.1 Domain Registrations
Once registered or provisioned in the central registry, domain registration and renewal fees are strictly non-refundable due to registry policies.
5.2 Cloud Web Hosting Services
Hosting plans may be cancelled anytime. Pro-rated refunds for unused whole billing months are available upon administrative review.
5.3 Website Design & Development
A 48-hour cancellation window applies after order placement. Once milestone work has commenced, payments for completed work are non-refundable.
6 Refund Processing Timeline
- Approved refunds are credited to your original payment method or SaluteHost Wallet
- Processing typically completes within 5 to 10 business days
- Email confirmation is dispatched immediately upon approval
7 Data Backup & Deletion
Upon service termination, account data may be retained for a grace period of up to 30 days before permanent deletion. Customers are responsible for downloading necessary backups prior to service cancellation.
Have Questions Regarding Cancellation?
Our support team is available 24/7 to answer questions, guide you through renewals, or process service requests.